Year End Update: Discovering What’s to Come in a Post-Pandemic Year At November’s luncheon, Ben Breslau, Chief Research Officer, Americas of JLL shared his thoughts with CREW Boston on a spectrum of potential outcomes for 2021. Some of his observations included: Covid-19/Pandemic has been the greatest accelerator of trends – e-commerce was growing, but the pandemic has made the switch to technology quicker. The Boston area is a knowledge/innovation economy, positioning our region well for recovery. Hospitality and retail have been impaired by the pandemic and will take longer to recover. Flex spaces (WeWork) may have been impacted during pandemic, but they will likely remain an important part of how we will continue to work in the future. Business travel has been drastically impacted and will take time to recover. Our work from home experience has underscored the value of face-to-face interactions and will no doubt remain a critical part of relationships in the future. Thank you again Ben Breslau and JLL for sharing your thoughts on 2021 projections.