2020 Outlook: The Changes to Come in the Year and Decade Ahead At January's luncheon, Ben Breslau, Chief Research Officer, Americas of JLL spoke about big themes impacting the commercial real estate industry in the next decade. Some pearls of wisdom from Ben: Organizational agility will be a critical factor to getting ahead of the competition Investors are increasingly concerned with the environmental and societal impact of their investing Elements that maximize human performance and engagement (lighting, acoustics, air quality, etc.) are becoming a differentiating factor in attracting the next tenant or employee. Thank you to Ben Breslau and JLL for the insight and findings.